At BuyGiloy.com, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, make a purchase, or interact with our services. By using BuyGiloy.com, you consent to the practices described in this policy.
1. Information We Collect
We collect information to provide you with a seamless shopping experience and improve our services. The types of information we may collect include:
a. Personal Information
- Contact Details: Name, email address, phone number, and shipping/billing address provided during account creation, checkout, or customer support interactions.
- Payment Information: Credit/debit card details, bank account information, or other payment method data processed through secure payment gateways.
- Account Details: Username, password (encrypted), and order history tied to your BuyGiloy.com account.
b. Non-Personal Information
- Browsing Data: IP address, browser type, device information, operating system, and pages visited, collected via cookies and similar technologies.
- Usage Data: Time spent on the site, products viewed, and interactions with features like search or reviews.
- Analytics: Aggregated data on site performance and user behavior, collected through tools like Google Analytics.
c. Information You Provide Voluntarily
- Reviews and Feedback: Comments, ratings, or testimonials you submit about our products.
- Customer Support: Information shared via emails, calls, or chats with our support team.
2. How We Collect Information
- Directly from You: When you create an account, place an order, or contact us.
- Automatically: Through cookies, web beacons, and server logs as you navigate BuyGiloy.com.
- Third Parties: From payment processors, shipping partners, or analytics providers, where necessary to fulfill your requests or improve our services.
3. How We Use Your Information
We use your data to operate BuyGiloy.com efficiently and enhance your experience. Specific purposes include:
- Order Fulfillment: Processing payments, shipping products, and providing order updates.
- Account Management: Maintaining your account, verifying your identity, and securing your login.
- Customer Support: Responding to inquiries, resolving issues, and improving service quality.
- Marketing: Sending promotional emails, newsletters, or offers (with your consent, where required). You may opt out at any time via unsubscribe links.
- Website Improvement: Analyzing usage patterns to enhance site functionality, product offerings, and user experience.
- Legal Compliance: Meeting regulatory requirements or responding to lawful requests from authorities.
4. How We Share Your Information
We do not sell your personal information. However, we may share it in the following cases:
- Service Providers: With trusted third parties (e.g., payment gateways, shipping companies, or IT support) who assist in operating BuyGiloy.com, bound by confidentiality agreements.
- Legal Obligations: When required by law, court order, or government authority to disclose information.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity, with notice provided where feasible.
- Aggregated Data: Non-identifiable, anonymized data may be shared with partners or used for analytics.
5. Cookies and Tracking Technologies
- Cookies: We use cookies to remember your preferences, track cart contents, and analyze site traffic. You can manage cookie settings through your browser, though disabling them may limit site functionality.
- Third-Party Cookies: Tools like Google Analytics may place cookies to collect usage data, subject to their own privacy policies.
- Do Not Track: BuyGiloy.com does not currently respond to “Do Not Track” signals, but we aim to minimize unnecessary tracking.
6. Data Security
We implement reasonable measures to protect your information from unauthorized access, loss, or misuse, including:
- Encryption of sensitive data (e.g., payment details) during transmission.
- Secure storage practices and access controls.
- Regular security assessments.
However, no online system is 100% secure. We cannot guarantee absolute protection against breaches or cyberattacks.
7. Your Rights and Choices
You have control over your personal information. Depending on applicable laws, you may:
- Access: Request a copy of the data we hold about you.
- Correct: Update or rectify inaccurate information in your account or by contacting us.
- Delete: Ask us to remove your data, subject to legal retention requirements (e.g., tax records).
- Opt-Out: Unsubscribe from marketing communications via links in emails or by contacting us.
- Restrict: Limit how we process your data in certain cases.
To exercise these rights, contact us at hello@buygiloy.com. We will respond within a reasonable timeframe, typically 30 days, unless extended by law.
8. Data Retention
We retain your information only as long as necessary for the purposes outlined in this policy:
- Account data is kept while your account is active and for a reasonable period after closure (e.g., 1 year) unless deletion is requested.
- Transaction records are retained for 7 years to comply with tax and accounting laws.
- Non-personal data may be kept indefinitely in anonymized form for analytics.
9. International Transfers
If you are outside India, note that your data will be processed and stored in India or other regions where our servers or partners operate. We ensure such transfers comply with applicable data protection laws, using safeguards like standard contractual clauses where required.
10. Children’s Privacy
BuyGiloy.com is not intended for users under 18 years of age. We do not knowingly collect personal information from minors. If we discover such data has been collected, we will delete it promptly.
11. Third-Party Links
Our website may contain links to external sites (e.g., social media or partner pages). We are not responsible for their privacy practices. Review their policies before sharing information.
12. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Effective Date.” Your continued use of BuyGiloy.com after changes signifies your acceptance. We encourage periodic review of this policy.
13. Contact Us
For questions, concerns, or to exercise your rights, reach out to our team:
- Email: hello@buygiloy.com
- Phone: 305-Buy-Giloy
Effective Date: March 12, 2025